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en:verejne:faq [29.09.2019 13:50] – [Returns, refunds and payment issues] Pavel Valach | en:verejne:faq [02.06.2020 15:18] – external edit 127.0.0.1 | ||
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====== FAQ – Frequently asked questions ====== | ====== FAQ – Frequently asked questions ====== | ||
+ | ===== Refund of membership fees for summer 2019/20 ===== | ||
+ | |||
+ | === What is it about? === | ||
+ | |||
+ | In accordance with the order of the chairman of the Sincoolka club SIN-NP-2020/ | ||
+ | |||
+ | === How can I request a refund? === | ||
+ | |||
+ | We have made the form available at https:// | ||
+ | |||
+ | We return the money either to the account from which the payment came, or to another Czech account (in CZK) or a European account (SEPA payment in EUR), or in cash in LAB (upon agreement). You can choose the method of return directly in the questionnaire. | ||
+ | |||
+ | === What happens after I send the request? === | ||
+ | |||
+ | The services of memberships, | ||
+ | |||
+ | === When will I get my money back? === | ||
+ | |||
+ | We will send the money at the beginning of July 2020, that is, after the deadline for cancellation of the application (which is June 30). | ||
+ | |||
+ | === Until when can I request a refund? === | ||
+ | |||
+ | You can request a refund of membership fees until May 15, 2020 (inclusive). | ||
+ | |||
+ | === I went back to the dormitory; can I regain internet access / gym / etc? === | ||
+ | |||
+ | Certainly, you can cancel your application in SINIS until June 30, 2020. You can cancel and re-fill it as you wish until 15 May, and from 16 May it can only be canceled. | ||
+ | |||
+ | Please note that the gym is still closed. | ||
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+ | Should the measures be relaxed and return to full-time teaching in June, we will allow all our members access to the academic network from that date, regardless of whether they have applied for a refund or not. | ||
+ | |||
+ | === I can't log in to my account - I forgot my login information. What should I do? === | ||
+ | |||
+ | If you know your login e-mail, you can reset your password on the [[https:// | ||
+ | |||
+ | === My account / card number has changed, but I don't want to cancel my request because it would be overdue. What should I do? === | ||
+ | |||
+ | Contact us at admin@sin.cvut.cz and we will edit your request. | ||
+ | |||
+ | === I paid with a card, but it expires by June 2020 / I have it blocked / it is no longer functional. What now? === | ||
+ | |||
+ | In this case, we will not be able to return the post to the original card. Please select another refund option in your request. If the deadline for submitting the request has already expired, contact us at admin@sin.cvut.cz and we will try to advise you, or we will change your request. | ||
+ | |||
+ | Of course, we will handle these cases individually when they occur, but this will save us further work. | ||
===== Membership ===== | ===== Membership ===== | ||
- | === I would like to connect in the middle of the current | + | === I would like to connect in the middle of the current |
Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole. | Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole. |