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--- en:verejne:faq [29.09.2019 13:53] – [Membership] typo "chollege" Pavel Valach
+++ en:verejne:faq [14.05.2020 19:37] – [FAQ – Frequently asked questions] quick Google Translation Pavel Valach
@@ Line 3: / Line 3: @@
 ====== FAQ – Frequently asked questions ======
+===== Refund of membership fees for summer 2019/20 =====
+=== What is it about? ===
+In accordance with the order of the chairman of the Sincoolka club SIN-NP-2020/3 and the order of the president of SU ČVUT No. 2020-NP4, we allow members who request it to return the paid membership fees for LS 2019/20. This is an extraordinary opportunity that we offer to members who are unable to use our services due to the situation.
+How can I request a refund?
+We have made the form available at https://sinis.sin.cvut.cz. Log in and fill in the COVID-19 return section and send a simple questionnaire.
+We return the money either to the account from which the payment came, or to another Czech account (in CZK) or a European account (SEPA payment in EUR), or in cash in LAB (upon agreement). You can choose the method of return directly in the questionnaire.
+=== What happens after I send the request? ===
+The services of memberships, which you want refunded, will be blocked. E.g. if you want to return your network membership, you will be blocked from accessing the club's network and the Internet after filling out the form. Similarly, with a sports membership, you will lose the opportunity to enter the gym and sauna, even if it opens later. This means that if you want to keep your membership because, for example, you continue to use it, you should not request a refund.
+=== When will I get my money back? ===
+We will send the money at the beginning of July 2020, that is, after the deadline for cancellation of the application (which is June 30).
+=== Until when can I request a refund? ===
+You can request a refund of membership fees until May 15, 2020 (inclusive).
+=== I went back to the dormitory; can I regain internet access / gym / etc? ===
+Certainly, you can cancel your application in SINIS until June 30, 2020. You can cancel and re-fill it as you wish until 15 May, and from 16 May it can only be canceled.
+Please note that the gym is still closed.
+Should the measures be relaxed and return to full-time teaching in June, we will allow all our members access to the academic network from that date, regardless of whether they have applied for a refund or not.
+=== I can't log in to my account - I forgot my login information. What should I do? ===
+If you know your login e-mail, you can reset your password on the [[https://sinis.sin.cvut.cz|SINIS main page]]. If you no longer have access to your original e-mail, please contact the administrators (admin@sin.cvut.cz) as soon as possible and ask them to change it.
+=== My account / card number has changed, but I don't want to cancel my request because it would be overdue. What should I do? ===
+Contact us at admin@sin.cvut.cz and we will edit your request.
+=== I paid with a card, but it expires by June 2020 / I have it blocked / it is no longer functional. What now? ===
+In this case, we will not be able to return the post to the original card. Please select another refund option in your request. If the deadline for submitting the request has already expired, contact us at admin@sin.cvut.cz and we will try to advise you, or we will change your request.
+Of course, we will handle these cases individually when they occur, but this will save us further work.
 ===== Membership =====