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en:verejne:faq [29.09.2019 13:53] – [Membership] typo "chollege" Pavel Valach | en:verejne:faq [04.09.2022 22:08] – [Refund of membership fees for winter 2020/21] section deleted Pavel Valach | ||
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====== FAQ – Frequently asked questions ====== | ====== FAQ – Frequently asked questions ====== | ||
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===== Membership ===== | ===== Membership ===== | ||
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Paying through wire/bank transfer/ | Paying through wire/bank transfer/ | ||
- | If you messed up the variable symbol and the amount is correct, contact the admins at [[platby@sin.cvut.cz]] and we will match the payment manually. | + | If you messed up the variable symbol and the amount is correct, contact the admins at [[admin@sin.cvut.cz]] and we will match the payment manually. |
- | Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[platby@sin.cvut.cz]] anyway. | + | Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[admin@sin.cvut.cz]] anyway. |
==== On-line payments, general issues ==== | ==== On-line payments, general issues ==== | ||
- | In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[platby@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number. | + | In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[admin@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number. |
Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider. | Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider. |