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en:verejne:faq [29.09.2019 13:53] – [Membership] typo "chollege" Pavel Valachen:verejne:faq [04.09.2022 22:08] – [Refund of membership fees for winter 2020/21] section deleted Pavel Valach
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 ====== FAQ – Frequently asked questions ====== ====== FAQ – Frequently asked questions ======
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 ===== Membership ===== ===== Membership =====
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 Paying through wire/bank transfer/internetbanking (or at a Czech Post)? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these on the [[en:verejne:clenstvi|Club Membership]] page, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab “Membership & Payments”. Paying through wire/bank transfer/internetbanking (or at a Czech Post)? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these on the [[en:verejne:clenstvi|Club Membership]] page, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab “Membership & Payments”.
  
-If you messed up the variable symbol and the amount is correct, contact the admins at [[platby@sin.cvut.cz]] and we will match the payment manually.+If you messed up the variable symbol and the amount is correct, contact the admins at [[admin@sin.cvut.cz]] and we will match the payment manually.
  
-Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[platby@sin.cvut.cz]] anyway.+Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[admin@sin.cvut.cz]] anyway.
  
  
 ==== On-line payments, general issues ==== ==== On-line payments, general issues ====
  
-In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[platby@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.+In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[admin@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.
  
 Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider. Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider.
  • en/verejne/faq.txt
  • Last modified: 05.02.2023 13:22
  • by Miroslav Čáp