FAQ

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====== FAQ – Frequently asked questions ======



===== Membership =====

=== I would like to connect in the middle of the current college term. Is it possible to pay a portion (e.g. a half) of the membership fee? ===

Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole.

=== When do I pay the fee? What are the payment deadlines? ===

The membership fee is paid once each half a year. Below are the respective date spans:

  * The first half of the year is from 1st January to 30th June; you can pay during this period. The membership paid in this period is active until 30th September.
  * The second half of the year is from 1st July to 31st December; you can pay during this period. The membership paid in this period is active until 28th (29th) February.

The first half of the year is basically the summer semester and the second half is the winter semester. The exact duration of your membership can be found in [[https://sinis.sin.cvut.cz|SINIS]] in the "Membership & Payment" section.


=== I already have basic membership and I want to include another membership. Do I need to pay for basic membership again? ===

Nope, each membership type can be paid only once during the given term.


=== Why cannot I pay for only three months? (e.g. 500 CZK for a quarter of the year) ===

Mainly due to the administrative burden. The membership fees are set in a way that does not bring excessive burden to our administrators, treasurer or accountant. Administrators and treasurer carry out their duties voluntarily and without reward.

=== Is it possible to pay the membership fee "in advance"? (e.g. 2 000 CZK for a year) ===

Currently not. It would bring a great administrative burden, mainly due to the interaction with the tax office.


=== Can I pay the membership fee for multiple people? ===

Yes, that is possible. Please, send the fee for each person separately, with the correct amount and variable symbol for each member.

//Example:// If you sent us an amount of 2 000 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 1 000 CZK with VS 12345 and 1 000 CZK with VS 12346.


=== What will happen if I don't pay the membership fee in time? ===

The next day after the deadline, your services will deactivate, along with your access to them (e.g. the gym). As for the network membership, our network equipment will disable your access to the network.


===== Returns, refunds, claims and payment issues =====

==== Bank / wire transfer ====

Paying through wire/bank transfer/internetbanking (or at a Czech Post)? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these on the [[en:verejne:clenstvi|Club Membership]] page, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab “Membership & Payments”.

If you messed up the variable symbol and the amount is correct, contact the admins at [[admin@sin.cvut.cz]] and we will match the payment manually.

Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[admin@sin.cvut.cz]] anyway.


==== On-line payments, general issues ====

In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[admin@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.

Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider.

Be advised that the whole claim process can, in the worst case, take up to 30 days.