en:verejne:faq

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en:verejne:faq [29.09.2019 13:49] – translated the rest Pavel Valachen:verejne:faq [05.02.2023 13:22] (current) – [Membership] Miroslav Čáp
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-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// 
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 FIXME This page is not complete yet and is improving gradually. FIXME This page is not complete yet and is improving gradually.
  
 ====== FAQ – Frequently asked questions ====== ====== FAQ – Frequently asked questions ======
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 ===== Membership ===== ===== Membership =====
  
-=== I would like to connect in the middle of the current chollege term. Is it possible to pay a portion (e.g. a half) of the membership fee? ===+=== I would like to connect in the middle of the current college term. Is it possible to pay a portion (e.g. a half) of the membership fee? ===
  
 Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole. Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole.
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-=== Why cannot I pay for only three months? (e.g. 400 CZK for a quarter of the year) ===+=== Why cannot I pay for only three months? (e.g. 500 CZK for a quarter of the year) ===
  
 Mainly due to the administrative burden. The membership fees are set in a way that does not bring excessive burden to our administrators, treasurer or accountant. Administrators and treasurer carry out their duties voluntarily and without reward. Mainly due to the administrative burden. The membership fees are set in a way that does not bring excessive burden to our administrators, treasurer or accountant. Administrators and treasurer carry out their duties voluntarily and without reward.
  
-=== Is it possible to pay the membership fee "in advance"? (e.g. 1600 CZK for a year) ===+=== Is it possible to pay the membership fee "in advance"? (e.g. 2 000 CZK for a year) ===
  
 Currently not. It would bring a great administrative burden, mainly due to the interaction with the tax office. Currently not. It would bring a great administrative burden, mainly due to the interaction with the tax office.
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 Yes, that is possible. Please, send the fee for each person separately, with the correct amount and variable symbol for each member. Yes, that is possible. Please, send the fee for each person separately, with the correct amount and variable symbol for each member.
  
-//Example:// If you sent us an amount of 1600 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 800 CZK with VS 12345 and 800 CZK with VS 12346.+//Example:// If you sent us an amount of 2 000 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 1 000 CZK with VS 12345 and 1 000 CZK with VS 12346.
  
  
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-===== Returns, refunds and payment issues =====+===== Returns, refunds, claims and payment issues =====
  
 ==== Bank / wire transfer ==== ==== Bank / wire transfer ====
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 Paying through wire/bank transfer/internetbanking (or at a Czech Post)? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these on the [[en:verejne:clenstvi|Club Membership]] page, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab “Membership & Payments”. Paying through wire/bank transfer/internetbanking (or at a Czech Post)? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these on the [[en:verejne:clenstvi|Club Membership]] page, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab “Membership & Payments”.
  
-If you messed up the variable symbol and the amount is correct, contact the admins at [[platby@sin.cvut.cz]] and we will match the payment manually.+If you messed up the variable symbol and the amount is correct, contact the admins at [[admin@sin.cvut.cz]] and we will match the payment manually.
  
-Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[platby@sin.cvut.cz]] anyway.+Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[admin@sin.cvut.cz]] anyway.
  
  
 ==== On-line payments, general issues ==== ==== On-line payments, general issues ====
  
-In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[platby@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.+In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[admin@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.
  
 Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider. Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider.
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