Differences

This shows you the differences between two versions of the page.

--- en:verejne:faq [26.11.2020 20:57] – Pavel Valach
+++ en:verejne:faq [05.02.2023 13:22] (current) – [Membership] Miroslav Čáp
@@ Line 3: / Line 3: @@
 ====== FAQ – Frequently asked questions ======
-===== Refund of membership fees for winter 2020/21 =====
-=== What is it about? ===
-In accordance with the order of the president of SU ČVUT No. 2020-NP7, we allow members who request it to return the paid membership fees for ZS 2020/21. This is an extraordinary opportunity that we offer to members who are unable to use our services due to the situation.
-=== How can I request a refund? ===
-<note important>The questionnaire for refunds is now closed. Please write to board@sin.cvut.cz if you would like a refund.</note>
-We have made the form available at https://sinis.sin.cvut.cz. Log in and fill in the COVID-19 return section and send a simple questionnaire.
-We return the money either to the account from which the payment came, or to another Czech account (in CZK) or a European account (SEPA payment in EUR), or in cash in LAB (upon agreement). You can choose the method of return directly in the questionnaire.
-=== What happens after I send the request? ===
-The services of memberships, which you want refunded, will be blocked. E.g. if you want to return your network membership, you will be blocked from accessing the club's network and the Internet after filling out the form. Similarly, with a sports membership, you will lose the opportunity to enter the gym and sauna, even if it opens later. This means that if you want to keep your membership because, for example, you continue to use it, you should not request a refund.
-=== When will I get my money back? ===
-We will send the money after November 15, 2020.
-**Update from November 26th:** We have already processed all the refunds for winter semester 2020/21. The money requested should be on your accounts soon.
-Bank transfers should take 1-2 business days, card transfers using Pays can take 3-5 days to refund. In case of Comgate, it can take a week or longer due to leveling of funds.
-As soon as the refund is entered, we will send you an email. We will update the refund status in [[https://sinis.sin.cvut.cz|SINIS]], in the //COVID-19 refund// section, and you should see the negative payment in the //Membershp & Payments// section.
-We will contact you if there is a problem with your refund, but feel free to contact us anyway at [[admin@sin.cvut.cz]] if you feel that your payment has not come through. Also check [[https://sinis.sin.cvut.cz|SINIS]] regularly.
-=== Payment by card -- refund details ===
-We will do a refund of the original payment, full or partial. This means that the money will be refunded through your card to the account where the payment came from. In your bank statement, you should see the payment either next  to the original payment, or as a "new" money transfer. (Contact your bank for more info. We really don't know how they handle this. :-) )
-If you paid through a non-CZK account (e.g. your account is in EUR), the card association or your bank will do the currency conversion before the refunded money reaches your account.
-It can happen that the processing bank will not accept the refund. A good example is when the payment card has expired. In these cases, we will contact you individually to discuss other methods of refund.
-And a final, but necessary note: transaction fees are not refunded.
-=== Until when can I request a refund? ===
-You can request a refund of membership fees until May 15, 2020 (inclusive).
-=== I went back to the dormitory; can I regain internet access / gym / etc? ===
-Certainly, you can cancel your application in SINIS until June 30, 2020. You can cancel and re-fill it as you wish until 15 May, and from 16 May it can only be canceled.
-Please note that the gym is still closed.
-Should the measures be relaxed and return to full-time teaching in June, we will allow all our members access to the academic network from that date, regardless of whether they have applied for a refund or not.
-=== I can't log in to my account - I forgot my login information. What should I do? ===
-If you know your login e-mail, you can reset your password on the [[https://sinis.sin.cvut.cz|SINIS main page]]. If you no longer have access to your original e-mail, please contact the administrators (admin@sin.cvut.cz) as soon as possible and ask them to change it.
-=== My account / card number has changed, but I don't want to cancel my request because it would be overdue. What should I do? ===
-Contact us at admin@sin.cvut.cz and we will edit your request.
-=== I paid with a card, but it expires by June 2020 / I have it blocked / it is no longer functional. What now? ===
-In this case, we will not be able to return the post to the original card. Please select another refund option in your request. If the deadline for submitting the request has already expired, contact us at admin@sin.cvut.cz and we will try to advise you, or we will change your request.
-Of course, we will handle these cases individually when they occur, but this will save us further work.
 ===== Membership =====
@@ Line 89: / Line 26: @@
-=== Why cannot I pay for only three months? (e.g. 400 CZK for a quarter of the year) ===
+=== Why cannot I pay for only three months? (e.g. 500 CZK for a quarter of the year) ===
 Mainly due to the administrative burden. The membership fees are set in a way that does not bring excessive burden to our administrators, treasurer or accountant. Administrators and treasurer carry out their duties voluntarily and without reward.
-=== Is it possible to pay the membership fee "in advance"? (e.g. 1600 CZK for a year) ===
+=== Is it possible to pay the membership fee "in advance"? (e.g. 2 000 CZK for a year) ===
 Currently not. It would bring a great administrative burden, mainly due to the interaction with the tax office.
@@ Line 102: / Line 39: @@
 Yes, that is possible. Please, send the fee for each person separately, with the correct amount and variable symbol for each member.
-//Example:// If you sent us an amount of 1600 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 800 CZK with VS 12345 and 800 CZK with VS 12346.
+//Example:// If you sent us an amount of 2 000 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 1 000 CZK with VS 12345 and 1 000 CZK with VS 12346.