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en:verejne:clenstvi [24.08.2019 15:16] – [Returns, refunds and payment inquiries] Pavel Valachen:verejne:clenstvi [11.10.2024 11:20] (current) – [On-line payment (with a payment card)] Pavel Valach
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-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// 
- 
 ====== Club membership ====== ====== Club membership ======
  
 Club Sincoolka offers its membership to all university students accommodated at either Sinkuleho or Dejvická dormitory. Other persons can also apply, subject to conditions for membership in [[https://su.cvut.cz|CTU Student Union]] clubs. Club Sincoolka offers its membership to all university students accommodated at either Sinkuleho or Dejvická dormitory. Other persons can also apply, subject to conditions for membership in [[https://su.cvut.cz|CTU Student Union]] clubs.
  
-In case of doubt, it is best to [[https://www.sin.cvut.cz/en/executive-board-club-sincoolka|ask our Chairman or the Executive Board]].+In case of doubt, it is best to [[https://sincoolka.cz/en/contacts|ask our Chairman or the Executive Board]].
  
 ===== How to become a member ===== ===== How to become a member =====
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 First, we'll ask you to [[en:verejne:sit:sinis|create an account in our SINIS]]. You can do that through our computer network (Wi-Fi or cable). Alternatively, we will register you [[en:verejne:sit:index#office hours|in our office]] (LAB). First, we'll ask you to [[en:verejne:sit:sinis|create an account in our SINIS]]. You can do that through our computer network (Wi-Fi or cable). Alternatively, we will register you [[en:verejne:sit:index#office hours|in our office]] (LAB).
  
-Then, you will need to sign a paper sign-up form [[en:verejne:sit:index#office hours|in our office]] (LAB), followed by [[#How to pay the membership fee|membership payment]].+Then, you will need to come [[en:verejne:sit:index#office hours|to our office]] (LAB) with a **valid identity document** (citizen ID or passport) and sign a paper sign-up form. 
 + 
 +Then you will [[#How to pay the membership fee|pay the membership fee]].
  
 And, once we receive your payment, assuming all conditions are met, you become our member! And, once we receive your payment, assuming all conditions are met, you become our member!
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 ===== Membership types ===== ===== Membership types =====
  
-^Membership type^Cost^Benefits + details| +^ Membership type  ^ Cost                  ^ Benefits + details                                                                                                                                                                                                                  ^ 
-^**Basic**|CZK 200 / semester|Ability to borrow various devices and equipment offered by the club \\ General membership benefits and rights \\ Option of participating in Board elections | +^ **Basic**        | CZK 1 000 / semester  | Ability to borrow various devices and equipment offered by the club. \\ General membership benefits and rights. \\ Option of participating in Board elections. Connection to academic network. \\ Access to the dormitory printer.  | 
-^**Network**|CZK 600 / semester|Connection to academic network \\ Access to the dormitory printer \\ //Requires valid Basic membership//| +^ **Sports**       | CZK 500 / semester    | Access to the gym and sauna.\\ //Requires valid Basic membership.//                                                                                                                                                                 |
-^**Sports**|CZK 400 / semester|Access to the gym and sauna \\ //Requires valid Basic membership//|+
  
-All Sincoolka members are also members of [[https://su.cvut.cz|CTU Student Union]], bearing all the rights and responsibilities of a member as described in [[https://su.cvut.cz/cs/filebrowser/download/1713|Statues of Club Sincoolka]] and [[https://su.cvut.cz/cs/filebrowser/download/1478|Statues of CTU Student Union]].+All Sincoolka members are also members of [[https://su.cvut.cz|CTU Student Union]], bearing all the rights and responsibilities of a member as described in [[https://wiki.su.cvut.cz/_media/group/dokumenty/stanovy/kolejni_kluby/stanovy_klubu_sincoolka.pdf|Statues of Club Sincoolka]] and [[https://su.cvut.cz/user/pages/10.dokumenty/01.stanovy-studentske-unie-cvut/stanovy_studentske_unie_cvut_2024_05_21.pdf|Statues of CTU Student Union]].
  
 //Both documents are currently only available in Czech language.// //Both documents are currently only available in Czech language.//
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 //Our preferred method.// //Our preferred method.//
  
-Do you have an account with Fio bank in the Czech Republic or Slovakia? Then the money will reach us in a couple of minutes. Otherwise please expect the money to arrive in 1-2 working days.+Do you have an account with a bank in the Czech Republic? Order your bank to send us money, and in most cases, the money will reach us in a couple of minutes. If instant payments are not available at your bank, then please expect the money to arrive in 1-2 working days.
  
 === Payment details === === Payment details ===
  
    * (Beneficiary) Account number: **99924050** / **2010** (FIO bank)    * (Beneficiary) Account number: **99924050** / **2010** (FIO bank)
-   * Amount: **the sum of membership fees** (e.g. Basic + Network --> 200+600 = 800 CZK)+   * Amount: **the sum of membership fees** (e.g. Basic + Sports --> 1 000 + 500 = 1 500 CZK)
    * Variable symbol: fill in your **UID** (you can find it [[https://sinis.sin.cvut.cz|in SINIS]] after login)    * Variable symbol: fill in your **UID** (you can find it [[https://sinis.sin.cvut.cz|in SINIS]] after login)
    * Constant symbol: **do not fill in**    * Constant symbol: **do not fill in**
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 ==== On-line payment (with a payment card) ==== ==== On-line payment (with a payment card) ====
  
-Now, you can pay the membership fee through an online payment gateway. To pay on-line, [[https://sinis.sin.cvut.cz|log in to SINIS]] and go to "Membership & Payment" section.+You can pay the membership fee through an online payment gateway. To pay on-line, [[https://sinis.sin.cvut.cz|log in to SINIS]] and go to "Membership & Payment" section.
  
-Both network and sport membership can be paid this way. We use [[https://www.pays.cz|pays.cz s.r.o.]] as our online payment service provider.+Both network and sport membership can be paid this way. We use [[https://www.pays.cz|pays.cz s.r.o.]] and [[https://www.comgate.cz/en|Comgate Payments, a.s.]] as our online payment service providers. 
 + 
 +VISA and MasterCard are accepted and you can also use Apple Pay and Google Pay (tested with Comgate). 
 + 
 +The card needs to have online payments activated. \\ **TIP:** With most banks, it is possible to temporarily allow online payments and disable them after payment. 
 + 
 +<note important>The payment currency is CZK. \\ Check with your bank about their fees for online payments and currency conversion.</note>
  
 === Supplemental information === === Supplemental information ===
  
-  * //Warning: Check with your bank about their fees for online payments and currency conversion.// 
   * We will activate your membership **immediately after we receive the confirmation of payment** from our gateway provider. It should only take a few minutes.   * We will activate your membership **immediately after we receive the confirmation of payment** from our gateway provider. It should only take a few minutes.
-  * Your credit or debit card must have **online payments allowed**. The gateway will use 3D Secure verification (Mastercard SecureCard, Verified By Visa atd.) where possible. +  * The gateway will use 3D Secure verification (Mastercard SecureCard, Verified By Visa atd.) where possible. 
-  * We never collect your credit or debit card details. The system of pays.cz s.r.o. is used to facilitate the payment through trustworthy partners. GP webpay is used for secure card payment. +  * We never collect your credit or debit card details. The system of pays.cz / Comgate is used to facilitate the payment through trustworthy partners. 
-  * After your payment is complete, you will receive a confirmation on your e-mail. We will pass your e-mail address to pays.cz s.r.o. It will be used solely for this purpose and for identification/as a contact in case something goes wrong.+  * After your payment is complete, you will receive a confirmation e-mail. 
 +  * We will pass the full name of payee and their e-mail address to pays.cz / Comgate - it is a legal requirement and it will also be used for identification/as a contact in case of a claim.
  
  
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 You can pay with cash: You can pay with cash:
  
-  * At any Czech Post office (Česká pošta) [[https://www.ceskaposta.cz/en/sluzby/platebni-a-financni-sluzby-cr/postovni-poukazka-a|with Money Order A]]. The fee for this service is CZK 36. //We recommend this option.//+  * At any Czech Post office (Česká pošta) [[https://www.ceskaposta.cz/en/sluzby/platebni-a-financni-sluzby-cr/postovni-poukazka-a|with Money Order A]]. The fee for this service is CZK 52.
   * At any Fio bank office. The fee for this service is CZK 90 Kč.   * At any Fio bank office. The fee for this service is CZK 90 Kč.
  
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 [[https://maps.google.com/maps?t=m&amp;hl=cs&amp;gl=US&amp;mapclient=embed&amp;q=%C4%8Ceskoslovensk%C3%A9+arm%C3%A1dy+785%2F22+160+00+Praha+6+%C4%8Cesk%C3%A1+republika&amp;ie=UTF8&amp;hq=&amp;hnear=%C4%8Ceskoslovensk%C3%A9+arm%C3%A1dy+785%2F22,+160+00+Praha,+%C4%8Cesk%C3%A1+republika&amp;ll=50.100789,14.40156&amp;spn=0.013322,0.030813&amp;z=14&amp;source=embed|Show the map]] [[https://maps.google.com/maps?t=m&amp;hl=cs&amp;gl=US&amp;mapclient=embed&amp;q=%C4%8Ceskoslovensk%C3%A9+arm%C3%A1dy+785%2F22+160+00+Praha+6+%C4%8Cesk%C3%A1+republika&amp;ie=UTF8&amp;hq=&amp;hnear=%C4%8Ceskoslovensk%C3%A9+arm%C3%A1dy+785%2F22,+160+00+Praha,+%C4%8Cesk%C3%A1+republika&amp;ll=50.100789,14.40156&amp;spn=0.013322,0.030813&amp;z=14&amp;source=embed|Show the map]]
  
-===== Returns, refunds and claims ===== 
- 
-Paying through wire/bank transfer/internetbanking? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these above, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab "Membership & Payments". 
  
-If you messed up the variable symbol and the amount is correct, contact the admins at [[platby@sin.cvut.cz]] and we will match the payment manually. 
  
-Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[platby@sin.cvut.cz]] anyway.+===== FAQ – Membership =====
  
-In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[mailto:platby@sin.cvut.cz?subject=Payment%20claim|platby@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.+{{page>:en:verejne:faq#Membership&noheader}}
  
-Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider.+===== FAQ – Returns, refunds, claims and payment issues =====
  
-Be advised that the whole claim process can, in the worst case, take up to 30 days.+{{page>:en:verejne:faq#Returns, refunds, claims and payment issues&noheader}}