Differences

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--- en:verejne:clenstvi [24.08.2019 13:58] – Pavel Valach
+++ en:verejne:clenstvi [05.02.2023 13:12] (current) – [Via wire transfer / Czech bank account] Miroslav Čáp
@@ Line 1: / Line 1: @@
-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
 ====== Club membership ======
 Club Sincoolka offers its membership to all university students accommodated at either Sinkuleho or Dejvická dormitory. Other persons can also apply, subject to conditions for membership in [[https://su.cvut.cz|CTU Student Union]] clubs.
-In case of doubt, it is best to [[https://www.sin.cvut.cz/en/executive-board-club-sincoolka|ask our Chairman or the Executive Board]].
+In case of doubt, it is best to [[https://sincoolka.cz/en/contacts|ask our Chairman or the Executive Board]].
 ===== How to become a member =====
@@ Line 11: / Line 9: @@
 First, we'll ask you to [[en:verejne:sit:sinis|create an account in our SINIS]]. You can do that through our computer network (Wi-Fi or cable). Alternatively, we will register you [[en:verejne:sit:index#office hours|in our office]] (LAB).
-Then, you will need to sign a paper sign-up form [[en:verejne:sit:index#office hours|in our office]] (LAB), followed by [[#How to pay the membership fee|membership payment]].
+Then, you will need to come [[en:verejne:sit:index#office hours|to our office]] (LAB) with a **valid identity document** (citizen ID or passport) and sign a paper sign-up form.
+Then you will [[#How to pay the membership fee|pay the membership fee]].
 And, once we receive your payment, assuming all conditions are met, you become our member!
@@ Line 17: / Line 17: @@
 ===== Membership types =====
-^Membership type^Cost^Benefits + details|
+^ Membership type  ^ Cost                  ^ Benefits + details                                                                                                                                                                                                                  ^
-^**Basic**|CZK 200 / semester|Ability to borrow various devices and equipment offered by the club \\ General membership benefits and rights \\ Option of participating in Board elections |
+^ **Basic**        | CZK 1 000 / semester  | Ability to borrow various devices and equipment offered by the club. \\ General membership benefits and rights. \\ Option of participating in Board elections. Connection to academic network. \\ Access to the dormitory printer.  |
-^**Network**|CZK 600 / semester|Connection to academic network \\ Access to the dormitory printer \\ //Requires valid Basic membership//|
+^ **Sports**       | CZK 500 / semester    | Access to the gym and sauna.\\ //Requires valid Basic membership.//                                                                                                                                                                 |
-^**Sports**|CZK 400 / semester|Access to the gym and sauna \\
-//Requires valid Basic membership// |
-All Sincoolka members are also members of [[https://su.cvut.cz|CTU Student Union]], bearing all the rights and responsibilities of a member as described in [[https://su.cvut.cz/cs/filebrowser/download/1713|Statues of Club Sincoolka]] and [[https://su.cvut.cz/cs/filebrowser/download/1478|Statues of CTU Student Union]].
+All Sincoolka members are also members of [[https://su.cvut.cz|CTU Student Union]], bearing all the rights and responsibilities of a member as described in [[https://su.cvut.cz/cs/filebrowser/download/1713|Statues of Club Sincoolka]] and [[https://old.su.cvut.cz/cs/filebrowser/download/3950801|Statues of CTU Student Union]].
 //Both documents are currently only available in Czech language.//
@@ Line 29: / Line 27: @@
 ==== Basic information ====
-  * **Vždy je třeba mít základní členství** a poté k němu případně síťové či sportovní členství.
+  * **All members need to have the basic membership.** Network and Sports membership are optional.
+  * It is possible to combine memberships and pay for a missing membership during semester.
   * The amount is fixed. It is not possible to get discount when connecting during the semester.
-  * It is possible to combine memberships and pay for a missing membership during semester.
   * The trial period to pay the membership fee starts on the day of signing the application form to the club (for the new members) or beginning of the new semester (for the old members) and lasts 15 days.
   * If the user does not pay the fee in this trial period, his account on the server will be deleted including all user data.
-  * Jednotlivá členství lze kombinovat a během semestru lze členství doplnit doplacením odpovídající částky.
-  * Částky jsou fixní, tudíž nelze dostat slevu při registraci během semestru.
-  * Lhůta pro zaplacení členského příspěvku je 15 dní ode dne podepsání přihlášky do klubu (platí pro nové členy), nebo 15 dní od začátku nového semestru (platí pro stávající členy).
-  * Pokud uživatel ve stanovené době nezaplatí, je jeho účet na serveru zrušen včetně dat, které má uživatel na serveru uložena. To platí zejména pro nově registrované zájemce o členství.
 ===== How to pay the membership fee =====
 It is necessary to pay the fee by
   * [[#Via wire transfer / Czech bank account|wire transfer / Czech bank account]] or
-  * through [[online payment gateway]].
+  * through [[#On-line payment (with a payment card)|online payment gateway]].
 It is //not possible// to pay cash to administrators of the network. If you need to make a cash payment, use [[#Paying in cash (last resort)|postal money order or pay by cash at a Fio bank office]]. Both come with a fee.
@@ Line 52: / Line 44: @@
 //Our preferred method.//
-Do you have an account with Fio bank in the Czech Republic or Slovakia? Then the money will reach us in a couple of minutes. Otherwise please expect the money to arrive in 1-2 working days.
+Do you have an account with a bank in the Czech Republic? Order your bank to send us money, and in most cases, the money will reach us in a couple of minutes. If instant payments are not available at your bank, then please expect the money to arrive in 1-2 working days.
 === Payment details ===
    * (Beneficiary) Account number: **99924050** / **2010** (FIO bank)
-   * Amount: **the sum of membership fees** (e.g. Basic + Network --> 200+600 = 800 CZK)
+   * Amount: **the sum of membership fees** (e.g. Basic + Sports --> 1 000 + 500 = 1 500 CZK)
    * Variable symbol: fill in your **UID** (you can find it [[https://sinis.sin.cvut.cz|in SINIS]] after login)
    * Constant symbol: **do not fill in**
@@ Line 74: / Line 66: @@
 Now, you can pay the membership fee through an online payment gateway. To pay on-line, [[https://sinis.sin.cvut.cz|log in to SINIS]] and go to "Membership & Payment" section.
-Both network and sport membership can be paid this way. We use [[https://www.pays.cz|pays.cz s.r.o.]] as our online payment service provider.
+Both network and sport membership can be paid this way. We use [[https://www.pays.cz|pays.cz s.r.o.]] and [[https://www.comgate.cz/en|Comgate Payments, a.s.]] as our online payment service providers.
 === Supplemental information ===
@@ Line 81: / Line 73: @@
   * We will activate your membership **immediately after we receive the confirmation of payment** from our gateway provider. It should only take a few minutes.
   * Your credit or debit card must have **online payments allowed**. The gateway will use 3D Secure verification (Mastercard SecureCard, Verified By Visa atd.) where possible.
-  * We never collect your credit or debit card details. The system of pays.cz s.r.o. is used to facilitate the payment through trustworthy partners. GP webpay is used for secure card payment.
+    * TIP: With most banks, it is possible to temporarily allow online payments and disable them after payment.
-  * After your payment is complete, you will receive a confirmation on your e-mail. We will pass your e-mail address to pays.cz s.r.o. It will be used solely for this purpose and for identification/as a contact in case something goes wrong.
+  * We never collect your credit or debit card details. The system of pays.cz / Comgate is used to facilitate the payment through trustworthy partners.
+  * After your payment is complete, you will receive a confirmation on your e-mail. We will pass your e-mail address to pays.cz / Comgate. It will be used solely for this purpose and for identification/as a contact in case of a claim.
 ==== Paying in cash (last resort) ====
-<note tip>Be advised that a friend with a Czech bank account can perform the transfer on your behalf, using the [[#wire transfer|wire transfer details above]].
+<note tip>Be advised that a friend with a Czech bank account can perform the transfer on your behalf, using the [[#Via wire transfer / Czech bank account|wire transfer details above]].
 For most money operations, a Czech bank account will come in quite handy though.</note>
@@ Line 93: / Line 86: @@
 You can pay with cash:
-  * At any Czech Post office (Česká pošta) [[https://www.ceskaposta.cz/en/sluzby/platebni-a-financni-sluzby-cr/postovni-poukazka-a|with Money Order A]]. The fee for this service is CZK 36. //We recommend this option.//
+  * At any Czech Post office (Česká pošta) [[https://www.ceskaposta.cz/en/sluzby/platebni-a-financni-sluzby-cr/postovni-poukazka-a|with Money Order A]]. The fee for this service is CZK 44.
   * At any Fio bank office. The fee for this service is CZK 90 Kč.
+You will need [[#using the [[#Via wire transfer / Czech bank account|our bank account information]] to pay. They are the same for wire transfer.
-This is how you fill out the Money Order A:
+*This is how you fill out the Money Order A:*
 FIXME nice image will come here
@@ Line 112: / Line 106: @@
 [[https://maps.google.com/maps?t=m&amp;hl=cs&amp;gl=US&amp;mapclient=embed&amp;q=%C4%8Ceskoslovensk%C3%A9+arm%C3%A1dy+785%2F22+160+00+Praha+6+%C4%8Cesk%C3%A1+republika&amp;ie=UTF8&amp;hq=&amp;hnear=%C4%8Ceskoslovensk%C3%A9+arm%C3%A1dy+785%2F22,+160+00+Praha,+%C4%8Cesk%C3%A1+republika&amp;ll=50.100789,14.40156&amp;spn=0.013322,0.030813&amp;z=14&amp;source=embed|Show the map]]
-===== Returns, refunds and payment inquiries =====
-V případě platby převodem si prosím pohlídejte, že zadáváte správný variabilní symbol (jde o vaše UID, které zjistíte po přihlášení do [[https://sinis.sin.cvut.cz|SINISu]]; je také uvedeno na přihlášce a v průvodním e-mailu po registraci).
-Zaplatíte-li částkou ve správné výši a pouze spletete variabilní symbol, nemusíte platbu posílat znovu. Kontaktujte administrátory na [[platby@sin.cvut.cz]] pro přiřazení platby.
+===== FAQ – Membership =====
-Platby členství, které jsou ve špatné výši, vracíme, odkud přišly; stále ovšem doporučujeme napsat na [[platby@sin.cvut.cz]] a požádat o vrácení.
+{{page>:en:verejne:faq#Membership&noheader}}
-Obecně však v případě problémů nám prosím zašlete **co nejdříve** po platbě podrobnosti na email [[platby@sin.cvut.cz?subject=Reklamace%20platby|platby@sin.cvut.cz]] a záležitost s Vámi budeme neprodleně řešit. Uveďte prosím identifikátor nebo alespoň datum a čas platby. Pokud jste platbu prováděli pomocí bankovního převodu, uveďte prosím i Vaše číslo účtu.
+===== FAQ – Returns, refunds, claims and payment issues =====
-V případě, že se ukáže, že chyba není na naší straně, předáme reklamaci k vyřešení zprostředkovateli platby. V takovém případě může celá operace trvat až 30 dní, jinak jsou reklamace obvykle úspěšně dořešeny do týdne či dvou od oznámení.
+{{page>:en:verejne:faq#Returns, refunds, claims and payment issues&noheader}}