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--- en:verejne:faq [14.05.2020 19:37] – [FAQ – Frequently asked questions] quick Google Translation Pavel Valach
+++ en:verejne:faq [05.07.2020 09:24] – [Refund of membership fees for summer 2019/20] more information about the refund Pavel Valach
@@ Line 8: / Line 8: @@
 In accordance with the order of the chairman of the Sincoolka club SIN-NP-2020/3 and the order of the president of SU ČVUT No. 2020-NP4, we allow members who request it to return the paid membership fees for LS 2019/20. This is an extraordinary opportunity that we offer to members who are unable to use our services due to the situation.
-How can I request a refund?
+=== How can I request a refund? ===
 We have made the form available at https://sinis.sin.cvut.cz. Log in and fill in the COVID-19 return section and send a simple questionnaire.
@@ Line 21: / Line 22: @@
 We will send the money at the beginning of July 2020, that is, after the deadline for cancellation of the application (which is June 30).
+**Update from July 5th:** We expect the refund to be executed on July 6th, or a few days after that date. We already have all the necessary information to refund your funds.
+Bank transfers should take 1-2 business days, card transfers can take 3-5 days to refund.
+As soon as the refund is entered, we will send you an email. We will update the refund status in SINIS, in the //COVID-19 refund// section, and you should see the negative payment in the //Membershp & Payments// section.
+We will contact you if there is a problem with your refund, but feel free to contact us anyway at [[platby@sin.cvut.cz]] if you feel that your payment has not come through. Also check SINIS regularly.
+=== Payment by card -- refund details ===
+We will do a refund of the original payment, full or partial. This means that the money will be refunded through your card to the account where the payment came from. In your bank statement, you should see the payment either next  to the original payment, or as a "new" money transfer. (Contact your bank for more info. We really don't know how they handle this. :-) )
+If you paid through a non-CZK account (e.g. your account is in EUR), the card association or your bank will do the currency conversion before the refunded money reaches your account.
+It can happen that the processing bank will not accept the refund. A good example is when the payment card has expired. In these cases, we will contact you individually to discuss other methods of refund.
+And a final, but necessary note: transaction fees are not refunded.
 === Until when can I request a refund? ===