en:verejne:faq

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en:verejne:faq [29.09.2019 13:39] – translation of some of the text Pavel Valachen:verejne:faq [05.02.2023 13:22] (current) – [Membership] Miroslav Čáp
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-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// 
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 FIXME This page is not complete yet and is improving gradually. FIXME This page is not complete yet and is improving gradually.
  
 ====== FAQ – Frequently asked questions ====== ====== FAQ – Frequently asked questions ======
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 ===== Membership ===== ===== Membership =====
  
-=== I would like to connect in the middle of the current chollege term. Is it possible to pay a portion (e.g. a half) of the membership fee? ===+=== I would like to connect in the middle of the current college term. Is it possible to pay a portion (e.g. a half) of the membership fee? ===
  
 Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole. Unfortunately not. The issue is that we are a part of CTU Student Union, which is a civic society. The membership fee can only be accepted in whole.
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-=== Why cannot I pay for only three months? (e.g. 400 CZK for a quarter of the year) ===+=== Why cannot I pay for only three months? (e.g. 500 CZK for a quarter of the year) ===
  
 Mainly due to the administrative burden. The membership fees are set in a way that does not bring excessive burden to our administrators, treasurer or accountant. Administrators and treasurer carry out their duties voluntarily and without reward. Mainly due to the administrative burden. The membership fees are set in a way that does not bring excessive burden to our administrators, treasurer or accountant. Administrators and treasurer carry out their duties voluntarily and without reward.
  
-=== Is it possible to pay the membership fee "in advance"? (e.g. 1600 CZK for a year) ===+=== Is it possible to pay the membership fee "in advance"? (e.g. 2 000 CZK for a year) ===
  
 Currently not. It would bring a great administrative burden, mainly due to the interaction with the tax office. Currently not. It would bring a great administrative burden, mainly due to the interaction with the tax office.
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 Yes, that is possible. Please, send the fee for each person separately, with the correct amount and variable symbol for each member. Yes, that is possible. Please, send the fee for each person separately, with the correct amount and variable symbol for each member.
  
-//Example:// If you sent us an amount of 1600 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 800 CZK with VS 12345 and 800 CZK with VS 12346.+//Example:// If you sent us an amount of 2 000 CZK for 2 people, then we could not activate your membership and we would have to return that payment. The correct way is to send 1 000 CZK with VS 12345 and 1 000 CZK with VS 12346.
  
  
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-===== Vrácení a reklamace plateb =====+===== Returns, refunds, claims and payment issues ===== 
 + 
 +==== Bank / wire transfer ==== 
 + 
 +Paying through wire/bank transfer/internetbanking (or at a Czech Post)? To make (y)our job easier, make sure that account number, variable symbol and the amount is correct. You can find all of these on the [[en:verejne:clenstvi|Club Membership]] page, and also after logging in to [[https://sinis.sin.cvut.cz|SINIS]] - tab “Membership & Payments”. 
 + 
 +If you messed up the variable symbol and the amount is correct, contact the admins at [[admin@sin.cvut.cz]] and we will match the payment manually.
  
-==== Platba převodem ====+Accidentally punched in wrong amount of money? We usually return these payments where they came from. But just in case, please let us know at [[admin@sin.cvut.cz]] anyway.
  
-V případě platby převodem si prosím pohlídejte, že zadáváte správný variabilní symbol (jde o vaše UID, které zjistíte po přihlášení do [[https://sinis.sin.cvut.cz|SINISu]]; je také uvedeno na přihlášce a v průvodním e-mailu po registraci). 
  
-Zaplatíte-li částkou ve správné výši a pouze spletete variabilní symbol, nemusíte platbu posílat znovu. Kontaktujte administrátory na [[platby@sin.cvut.cz]] pro přiřazení platby.+==== On-line payments, general issues ====
  
-Platby členství, které jsou ve špatné výši nebo duplicitní, vracíme, odkud přišly; stále ovšem doporučujeme napsat na [[platby@sin.cvut.cz]] a požádat o vrácení.+In any case, if something went wrong with your payment, you can make a claim - please email us the payment details as soon as possible at [[admin@sin.cvut.cz]] and we will handle it without undue delay. If you paid by wire/bank transfer, please also include your bank account number.
  
-==== Platba online, obecné ====+Usually the matter is resolved in several days. In case we determine the error was not caused by us, we will pass your claim to our payment service provider.
  
-V případě problémů nám prosím zašlete **co nejdříve** po platbě podrobnosti na email [[platby@sin.cvut.cz?subject=Reklamace%20platby|platby@sin.cvut.cz]] a záležitost s Vámi budeme neprodleně řešit. Uveďte prosím identifikátor nebo alespoň datum a čas platby. Pokud jste platbu prováděli pomocí bankovního převodu, uveďte prosím i Vaše číslo účtu.+Be advised that the whole claim process can, in the worst case, take up to 30 days.
  
-V případě, že se ukáže, že chyba není na naší straně, předáme reklamaci k vyřešení zprostředkovateli platby. V takovém případě může celá operace trvat až 30 dní, jinak jsou reklamace obvykle úspěšně dořešeny do týdne či dvou od oznámení. 
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